Shipping policy
SHIPPING AND DELIVERY POLICY
Effective date: 14 August 2026
YLumina Lighting is operated by YLumina Lighting Studio.
MADE-TO-ORDER PRODUCTION AND DELIVERY ESTIMATE
YLumina products are made to order and shipped internationally from China using express sea freight or another suitable tracked service.
Unless a product page or written order confirmation states otherwise, the estimated order-to-delivery timeframe is 30–45 calendar days from order confirmation. This is an estimate and not a guaranteed delivery date.
Production complexity, material availability, destination, customs inspection, peak-season congestion, weather and carrier disruption may affect delivery. If we become aware of a material delay, we will contact the customer using the details provided with the order.
Where applicable law requires it, customers will be offered the option to accept a revised delivery estimate or cancel the affected unshipped order for a refund.
SHIPPING DESTINATIONS AND COSTS
YLumina ships to eligible international destinations, with a focus on the United States, Europe, the United Kingdom, Australia and Malaysia.
Available delivery destinations and shipping charges are displayed during checkout where an automated rate is available.
Some oversized products or destinations may require a written freight quotation. If checkout cannot provide a shipping rate, contact info@ylumina.lighting before placing the order. YLumina will disclose and obtain approval for any revised freight charge before accepting additional payment.
ADDRESS ACCURACY AND DELIVERY ACCESS
Customers must provide a complete and accurate delivery address, telephone number, email address and any access information required by the carrier.
Large lighting items may require curbside delivery, appointment scheduling, lifting assistance or special-access arrangements.
Additional costs arising from an incorrect address, failed delivery, storage, redelivery, remote-area service, restricted access or refusal to accept the shipment are the customer’s responsibility unless caused by YLumina.
IMPORT DUTIES AND TAXES
Unless checkout or the written order confirmation expressly states that duties and taxes are included, the recipient is responsible for import duties, sales taxes, VAT or GST, customs charges, brokerage fees and other destination-country charges.
These amounts are imposed by local authorities or carriers and are not controlled by YLumina. Customers are responsible for checking whether the product may be lawfully imported and installed at the destination.
TRACKING AND DELIVERY CONFIRMATION
Tracking or delivery-reference information will be provided when available.
A shipment is treated as delivered when the carrier records delivery to the address supplied with the order, subject to any consumer rights that cannot lawfully be excluded.
INSPECTING THE SHIPMENT
Before signing for delivery, where possible, inspect the cartons for punctures, crushing, water exposure or other visible damage.
Record visible damage with the carrier and photograph the carton before opening it. Report transit damage to YLumina within 14 calendar days after delivery in accordance with our Refund, Return, Cancellation and Transit-Damage Policy.
CONTACT
Email: info@ylumina.lighting
Response time: 2–3 business days